Contact us
Service hours
9:30~18:30 (GMT+8), Monday to Friday (excludes weekends/holidays).
Thank you for your patience. We are currently experiencing a high volume of inquiries, and our customer service team is working hard to process them in chronological order. To ensure your request is handled promptly, please do not resubmit forms or messages, as this may reset your position in the queue.
To track your package, please use the [Track My Order] page. Please note that once an order is placed, the system cannot manually modify the details. If you need to make changes, the fastest way is to visit your [Member Account] to cancel the order and place a new one. Thank you for your support and understanding!
FAQ
- How do I track my order?
- My tracking is stuck/not updating
- When will my order be shipped out?
- Can I exchange my product for a different product?
- My payment was declined, is there a reason why?
- Other FAQs
Contact customer service
- Please provide complete and accurate information on the form (such as order number, phone number, full name on the order, product details, device, etc.) to help us process your request more efficiently.
- After submitting the form, you will receive an email with a ticket number. This email may be filtered into your spam or junk folder, so please check there as well. If you don’t receive a confirmation email, the form may not have been submitted successfully. We recommend submitting it again.
- Our customer service team will reply in order as quickly as possible during service hours. If you have already submitted the form successfully, please do not resubmit or send multiple messages, as this may delay the processing of your case.