Contact us
Service hours
9:30~18:30 (GMT+8), Monday to Friday (excludes weekends/holidays).
Due to a local holiday, our customer service and order fulfillment will be temporarily unavailable from February 14 to February 22.
All services will resume on February 23.
Thank you for your understanding, and we truly appreciate your patience during this period.
FAQ
- How do I track my order?
- My tracking is stuck/not updating
- When will my order be shipped out?
- Can I exchange my product for a different product?
- My payment was declined, is there a reason why?
- Other FAQs
Contact customer service
- Please provide complete and accurate information on the form (such as order number, phone number, full name on the order, product details, device, etc.) to help us process your request more efficiently.
- After submitting the form, you will receive an email with a ticket number. This email may be filtered into your spam or junk folder, so please check there as well. If you don’t receive a confirmation email, the form may not have been submitted successfully. We recommend submitting it again.
- Our customer service team will reply in order as quickly as possible during service hours. If you have already submitted the form successfully, please do not resubmit or send multiple messages, as this may delay the processing of your case.